Private assistance
Questions, considered.
Everything you may wish to know about choosing, receiving and caring for Scarlett’s Vale.
Private assistance
Frequently Asked Questions
A few details to make choosing, wearing and caring for your pieces feel effortless.
How should I choose my size?
Begin with your usual size and compare your measurements with our size guide. Each product page includes specific fit guidance.
Will my order arrive discreetly?
Yes. Every order is shipped in understated outer packaging, with no product details visible.
How should I care for intimate pieces?
Wash gently in cool water, avoid harsh detergents and lay flat to dry. Product-specific care appears on each product page.
What is your return policy?
Eligible unworn pieces may be returned within the period shown in our return policy. For hygiene reasons, some intimate items may be final sale.
Can I receive personal fit advice?
Of course. Contact our care team with your measurements and the piece you are considering for private guidance.
Still wondering?
Send us a private note.
Our care team is here for questions that deserve a more personal reply.